Welcome to Cooper&Cosmo. These Terms and Conditions ("Terms") govern your use of our website cooperandcosmo.com and your purchase of products from Cooper&Cosmo ("we," "us," "our"). By accessing our website or placing an order, you agree to be bound by these Terms.
1. Company Information
Cooper&Cosmo provides hemp-derived CBD wellness products for pets, including oils, drops, treats, and related accessories intended to support general wellness.
2. Eligibility
You must be at least 18 years old and capable of entering into a binding agreement to use this website or purchase products.
3. Product Nature & Compliance Disclaimer
Our products are derived from industrial hemp and are intended for general pet wellness use only.
- These statements have not been evaluated by the Food and Drug Administration (FDA).
- Our products are not intended to diagnose, treat, cure, or prevent any disease in animals or humans.
- Always consult a licensed veterinarian before introducing any new supplement, including CBD products, to your pet's routine — especially if your pet is pregnant, nursing, has a medical condition, or is taking medication.
All products are formulated in compliance with applicable U.S. federal law, including the 2018 Farm Bill, and contain less than 0.3% THC on a dry weight basis where required.
4. Marketing & FTC Compliance
All product descriptions, claims, testimonials, and marketing materials on this website are provided for informational purposes only.
In accordance with Federal Trade Commission (FTC) guidelines:
- Any statements regarding product benefits reflect general customer experiences or informational wellness positioning.
- Results are not guaranteed and may vary from pet to pet.
- We do not make any claims of medical efficacy.
- Any endorsements or reviews are individual opinions and do not constitute medical advice.
5. Orders & Acceptance
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to suspected fraud, pricing errors, or stock limitations.
6. Pricing & Payment
All prices are listed in USD unless otherwise stated. Prices may change at any time without notice. Payment is required in full at checkout.
7. Shipping
Shipping timelines are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other external factors beyond our control.
8. Returns, Refunds & Exchanges
Due to the nature of our products and for health and safety reasons:
- We do not offer refunds on any purchases.
- We do not accept exchanges for returned items.
- Returns are only accepted if requested within 14 days of delivery.
- After 14 days from delivery, we cannot accept any returns or issue replacements.
- To qualify for a return (within 14 days), items must be unopened, unused, and in original packaging.
We reserve the right to refuse any return that does not meet these conditions.
9. Product Use & Responsibility
Products must be used strictly according to the instructions provided on packaging and/or our website.
Pet owners assume full responsibility for the use of any products purchased from Cooper&Cosmo. We are not liable for misuse, improper dosing, or failure to follow guidance provided.
10. Limitation of Liability
To the fullest extent permitted by law, Cooper&Cosmo shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or products.
11. Intellectual Property
All website content, including branding, product descriptions, logos, images, and design elements, are the intellectual property of Cooper&Cosmo and may not be copied, reproduced, or used without written permission.
12. Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
13. Governing Law
These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of law provisions.
14. Changes to Terms
We may update these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
15. Contact
For questions regarding these Terms, please contact:
Email: wecare@cooperandcosmo.com
By using this website or purchasing our products, you confirm that you have read, understood, and agreed to these Terms and Conditions.