Privacy Policy

This Privacy Policy describes how Cooper&Cosmo ("we," "us," "our") collects, uses, and protects your personal information when you visit or make a purchase from cooperandcosmo.com (the "Site"). By using the Site, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide

• Name
• Email address
• Billing and shipping details
• Order history
• Customer support messages

Information collected automatically

• IP address
• Device and browser information
• Site usage data (pages viewed, interactions)
• Cookies and similar tracking technologies

2. How We Use Information

We use personal information to:

• Process and fulfill orders
• Provide customer support
• Send order confirmations and service updates
• Improve Site functionality and user experience
• Prevent fraud and enhance security
• Send marketing communications if you choose to receive them

You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.

3. Marketing Communications

If you opt in, we may send promotional emails about products, offers, or brand updates. We comply with applicable email marketing laws, including the CAN-SPAM Act.

4. Product & Wellness Information Disclaimer

Cooper&Cosmo offers hemp-derived wellness products intended for general pet wellness support.

All information provided is for general informational purposes only and should not be considered veterinary or medical advice.

5. Advertising & FTC Compliance

We comply with Federal Trade Commission (FTC) guidelines:

• Any product descriptions or testimonials reflect individual experiences and are not guarantees of results.
• Results may vary between pets.
• Content on this Site is for informational and marketing purposes only and does not constitute medical claims.

6. Sharing Information

We do not sell your personal information.

We may share information with trusted service providers that help operate our business, including:

• Payment processors
• Shipping providers
• Website and analytics providers
• Marketing platforms (only if you consent)

These providers are required to protect your information and use it only for the services they provide. We may also disclose information if required by law.

7. Cookies & Tracking

We use cookies and similar technologies to:

• Enable website functionality
• Analyze traffic and usage
• Improve user experience

You may disable cookies in your browser settings, but some features may not function properly.

8. Data Security

We use reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted online.

9. Data Retention

We retain personal data only as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Maintain business operations

10. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request correction or deletion
• Opt out of marketing communications

To exercise these rights, contact us at the email below.

11. Children's Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect data from minors.

12. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices.

13. International Use

Our services are operated in the United States. If you access the Site from outside the U.S., you consent to data processing in the United States.

14. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

15. Contact

If you have questions about this Privacy Policy, contact us at:

Email: wecare@cooperandcosmo.com